Twenty metrics on a wall. AI moving each one.
Act I · the story, in 12 seconds
the plot ▸ one tile misbehaves. the robot has a quiet word with it.
Act II · what we actually do
UPH, CPO, accuracy, OTIF — defined right
the floor sees what managers see
AI flags drift before month-end
walk less, pick more
staffing matched to volume curves
numbers reviewed standing up
Act III · the number that matters (we checked twice)
Curtain call · your move